Module 01: Understanding the Service |
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Understanding the Service |
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00:12:00 |
Module 02: Types of Concierge Services |
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Types of Concierge Services |
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00:19:00 |
Module 03: Necessary Skills for Any Concierge |
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Necessary Skills for Any Concierge |
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00:26:00 |
Module 04: Principles for a Concierge Service Business |
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Principles for a Concierge Service Business |
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00:20:00 |
Module 05: Delivering Customer Service |
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Delivering Customer Service |
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00:13:00 |
Module 06: Concierge Work Environment and Etiquettes |
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Concierge Work Environment and Etiquettes |
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00:18:00 |
Module 07: Emergency Measures for a Hotel Concierge |
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Emergency Measures for a Hotel Concierge |
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00:13:00 |