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Overview
By enroling in Phone-Based Customer Service, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.
The Phone-Based Customer Service course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Phone-Based Customer Service course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Phone-Based Customer Service Program.
So enrol in our Phone-Based Customer Service course right away if you’re keen to envision yourself in a rewarding career.
Description
Enroling in this Phone-Based Customer Service course can improve your Phone-Based Customer Service perspective, regardless of your skill levels in the Phone-Based Customer Service topics you want to master. If you’re already a Phone-Based Customer Service expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Phone-Based Customer Service insights that will help you make the most of your time. This Phone-Based Customer Service course will act as a guide for you if you’ve ever wished to excel at Phone-Based Customer Service.
Why Choose Us?
- After successfully completing the Phone-Based Customer Service Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.
- Lifetime access to the whole collection of Phone-Based Customer Service learning materials.
- Online test with immediate results
- Enroling in the course has no additional cost.
- You can study and complete the Phone-Based Customer Service course at your own pace.
- Study for the Phone-Based Customer Service course using any internet-connected device, such as a computer, tablet, or mobile device.
Who Is This Course For?
This Phone-Based Customer Service course is a great place to start if you’re looking to start a new career in Phone-Based Customer Service field. This training is for anyone interested in gaining in-demand Phone-Based Customer Service proficiency to help launch a career or their business aptitude.
Requirements
The Phone-Based Customer Service course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Phone-Based Customer Service, without any fuss.
Career Path
This Phone-Based Customer Service training will assist you develop your Phone-Based Customer Service ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Phone-Based Customer Service professional story and personalise your path to a new career. Furthermore, developing this Phone-Based Customer Service skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.
Course Curriculum
| Phone-Based Customer Service | |||
| Module 1: Introduction to Customer Service | 00:23:00 | ||
| Module 2: What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 3: Customer Relationship Management | 00:42:00 | ||
| Module 4: Customer Service Communication Strategies | 00:24:00 | ||
| Module 5: Aspects of Phone Etiquette | 00:31:00 | ||
| Module 6: Building Rapport Over the Phone | 00:24:00 | ||
| Module 7: Inbound and Outbound Calls | 00:16:00 | ||
| Module 8: Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 9: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 10: Problem Solving over the Phone | 01:04:00 | ||
| Module 11: Intra Organisation Dealings | 00:35:00 | ||
| Module 12: Measuring Customer Service | 00:12:00 | ||
| Mock Exam | |||
| Mock Exam – Phone-Based Customer Service | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Phone-Based Customer Service | 00:20:00 | ||
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