Module 01: Concepts and Practices in Customer Service Delivery |
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Concepts and Practices in Customer Service Delivery |
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00:13:00 |
Module 02: Organise Customer Service Delivery |
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Organise Customer Service Delivery |
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00:14:00 |
Module 03: Structure of Customer Service |
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Structure of Customer Service |
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00:14:00 |
Module 04: Customer Relationship Management (CRM) |
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Customer Relationship Management (CRM) |
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00:18:00 |
Module 05: Customer Satisfaction & Relationship with Brand |
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Customer Satisfaction & Relationship with Brand |
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00:15:00 |
Module 06: Monitoring and Resolution of Customers’ Complaints & Problems |
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Monitoring and Resolution of Customers’ Complaints & Problems |
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00:15:00 |
Module 07: Social Media Tools and Channels for a Business |
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Social Media Tools and Channels for a Business |
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00:15:00 |