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Overview of the Admin, Secretarial & PA Level 5 Course

The Admin, Secretarial & PA Level 5 Diploma has been expertly designed for individuals looking to establish or advance their careers in administration, office management, and executive support. Whether you aspire to become a personal assistant, office administrator, or secretarial professional, this CPD-accredited program equips you with the knowledge, practical skills, and confidence to succeed in diverse professional environments. From mastering diary management and business communication to travel planning and corporate etiquette, the course develops the essential competencies required to thrive in today’s fast-paced business world.

With a strong emphasis on practical application, the Admin, Secretarial & PA Level 5 course blends interactive learning materials, real-world examples, and case studies to provide learners with a well-rounded learning experience. In addition, the course content is fully accessible online with 24/7 tutor support, making it easier for learners to balance professional growth with personal responsibilities. Completing this program not only strengthens a learner’s CV but also demonstrates commitment to organisational excellence and professional development.

Ultimately, the Admin, Secretarial & PA Diploma serves as a stepping stone to higher qualifications or direct employment, empowering learners to secure roles in executive offices, corporate organisations, and administrative departments worldwide.

Description

In the modern workplace, effective administration and professional secretarial support are crucial to organisational success. The Admin, Secretarial & PA Level 5 course has been developed to meet the growing demand for skilled administrative professionals who can deliver efficient, reliable, and detail-oriented support to managers and executives.

The modules in this course cover all aspects of administration and PA responsibilities. For example, Module 1: Introduction to Personal Assistant & Admin Support Assistant provides learners with a foundational understanding of PA roles, while Module 10: Organising Meetings and Conferences develops the skills needed to plan and coordinate professional events. Likewise, Module 14: Business Writing Skills ensures learners can draft professional correspondence with clarity, while Module 19: Invoicing/Petty Cash addresses essential financial responsibilities in office administration.

Graduates of the Admin, Secretarial & PA Level 5 Diploma will leave the course prepared to take on diverse office responsibilities with confidence, from managing schedules and handling communication to supporting executives and coordinating workplace operations.

Learning Outcomes

After completing the Admin, Secretarial & PA Level 5 course, you will be able to:

  • Understand the core principles of administration and PA responsibilities in professional contexts.

  • Apply effective office management practices to improve workplace efficiency.

  • Demonstrate professional communication and business writing skills.

  • Organise meetings, conferences, and travel arrangements with precision.

  • Implement diary management, record-keeping, and filing systems effectively.

  • Apply business etiquette and customer service skills to represent your company professionally.

  • Manage financial aspects such as petty cash, invoices, and expense reporting.

Why Choose Us?​

Certificate of Achievement

Upon successful completion of this program, learners will earn a CPD-accredited certificate recognised both in the UK and internationally. To formalise your achievement, you may choose a PDF certificate for £4.99 or a hardcopy certificate for £14.99.

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the course, you will be eligible to order a QLS Endorsed HardCopy Certificate titled ‘Diploma in Admin, Secretarial & PA at QLS Level 5’, providing tangible proof of your newly acquired skills. These certificates are not just tokens; they can be a valuable addition to your CV, enhancing your employability and opening doors to a myriad of career opportunities in this field.
 
  • £109 for addresses within the UK. Please note that delivery within the UK is free of charge.
 
Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.
 
Endorsement

The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.

Who Is This Admin, Secretarial & PA Level 5 Course For?

This course is ideal for:

  • Aspiring Personal Assistants seeking to launch a professional career.

  • Office Administrators wishing to formalise their skills with a CPD-accredited qualification.

  • Secretarial staff aiming to enhance their knowledge and progress into senior roles.

  • Career changers transitioning into administration, secretarial, or PA positions.

  • Business professionals looking to develop organisational and administrative expertise.

Requirements of the Admin, Secretarial & PA Level 5 Course

No previous qualifications or office experience are required to enrol in this program. Learners simply need basic literacy and numeracy skills along with a device with a stable internet connection. With these essentials, anyone can train for a rewarding career in administration, secretarial work, or PA support.

Career Path​

Graduates of the Admin, Secretarial & PA Level 5 Diploma can explore career opportunities such as:

  • Personal Assistant (PA)

  • Executive Assistant

  • Office Administrator

  • Secretary

  • Receptionist

  • Administrative Coordinator

  • Office Manager

  • Business Support Officer

Order Your Certificate

To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:

Course Curriculum

Module 01 - Introduction to Personal Assistant & Admin Support Assistant
Introduction to Personal Assistant 00:20:00
Module 02 - Introduction to Office Administration
Introduction to Office Administration 00:17:00
Module 03 - Skills of an Effective Administrator
Skills of an Effective Administrator 00:18:00
Module 04 - Introduction to Reception and Receptionist
Introduction to Reception and Receptionist 00:29:00
Module 05 - Business Telephone Skills
Business Telephone Skills 00:21:00
Module 06 - Representing Your Boss and Company
Representing Your Boss and Company 00:25:00
Module 07 - Business Etiquette
Business Etiquette 00:19:00
Module 08 - Mail Services and Shipping
Mail Services and Shipping 00:26:00
Module 09 - Travel Arrangements
Travel Arrangements 00:22:00
Module 10 - Organising Meeting and Conferences
Organising Meeting and Conferences 00:19:00
Module 11 - Diary Management and Note taking
Diary Management and Note taking 00:21:00
Module 12 - Time Management
Time Management 00:25:00
Module 13 - Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:24:00
Module 14 - Business Writing Skills
Business Writing Skills 00:25:00
Module 15 - Organisational Skills
Organisational Skills 00:19:00
Module 16 - Communication Skills
Communication Skills 00:19:00
Module 17- Customer Service
Customer Service 00:22:00
Module 18- Effective Planning and Scheduling
Effective Planning and Scheduling 00:39:00
Module 19 - Invoicing/Petty Cash
Invoicing/Petty Cash 00:20:00
Mock Exam
Mock Exam – Admin, Secretarial & PA 00:20:00
Final Exam
Final Exam – Admin, Secretarial & PA 00:20:00
Assignment
Assignment – Admin, Secretarial & PA 00:00:00
Order Your CPD Certificate
Order Your Certificate 00:00:00
Order Your QLS Certificate
Order Your QLS Certificate 00:00:00

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