| Business and Administration |
|
Module 1: Introduction to Office Administration |
|
00:17:00 |
|
Module 2: Skills of an Effective Administrator |
|
00:18:00 |
|
Module 3: Business Writing Skills |
|
00:39:00 |
|
Module 4: Communication Skills |
|
00:27:00 |
|
Module 5: Managing Meetings and Giving Feedback |
|
01:29:00 |
|
Module 6: Organisational Skills |
|
01:18:00 |
|
Module 7: Telephone Etiquette |
|
01:09:00 |
|
Module 8: Negotiation Techniques |
|
00:18:00 |
|
Module 9: Conflict Management |
|
00:16:00 |
|
Module 10: Stress Management |
|
00:18:00 |
|
Module 11: Time Management |
|
00:39:00 |
| Mock Exam |
|
Mock Exam – Business and Administration |
|
00:20:00 |
| Final Exam |
|
Final Exam – Business and Administration |
|
00:20:00 |
| Assignment |
|
Assignment – Business and Administration |
|
00:00:00 |