Conflict Resolution Training Course - Highlights
- 4.7
- Based on 41 enrolled learner reviews
Conflict Resolution Training Online Course
Conflict is easier to manage when you can recognise what is happening before immediately reacting to it. This online Conflict Resolution Training provides a structured introduction to the decisions, emotions and communication challenges involved in disagreements.
First, you will examine how conflict begins. You will then consider how emotions can affect judgement and why stepping back may create space for a better response. From there, the course introduces conflict resolution methods and explores what to consider when mediation becomes relevant.
Importantly, the learning does not stop once an agreement has been reached. The final module considers the aftermath of conflict, helping you think about what comes next.
As a result, the course is particularly useful for learners who want a concise framework for handling difficult situations more thoughtfully rather than relying only on instinct.
Exclusive Course Glimpse
What You Will Learn
By completing the course, you should be able to:
- Identify common ways conflict can begin and develop.
- Explain how emotions may influence decisions during disagreement.
- Apply a step-back approach before deciding how to respond.
- Compare appropriate approaches to conflict resolution.
- Recognise factors to consider when mediation may be useful.
- Assess what may need attention after a conflict has ended.
- Develop a more structured approach to difficult interpersonal situations.
What Makes This Course Different?
Rather than treating conflict resolution as a single conversation technique, the six modules follow the issue from its beginning through to its aftermath.
You study how conflict starts, what emotions can do to decision-making and why gaining perspective matters before choosing a response. The course then moves into resolution methods, mediation awareness and post-conflict considerations.
Furthermore, the learning is delivered through focused instructor-taught video rather than a lengthy academic programme. Therefore, beginners can build a practical foundation without committing to a regulated mediation qualification or multi-day training programme.
Who Is This Course For?
This course is most relevant to people who regularly communicate, collaborate or solve problems with others, including:
- Employees who want to handle disagreements more constructively;
- Supervisors and team leaders dealing with day-to-day team tensions;
- New or aspiring managers developing people-management skills;
- HR and people-support staff building conflict awareness;
- Customer-facing professionals managing challenging interactions;
- Beginners interested in conflict resolution before progressing to more advanced training.
It does not qualify a learner to practise as a professional mediator.
Course Curriculum
Explore how conflict develops and why recognising its starting point matters. This module creates the foundation for analysing disagreements before deciding how they should be approached.
Consider how emotional reactions can influence judgement during tense situations. You will examine the relationship between emotions and decision-making when attempting to respond constructively.
Learn why creating distance from an immediate reaction can help you reassess a disagreement. This module focuses on gaining perspective before working towards a more considered outcome.
Explore methods for approaching conflict resolution and consider how a more structured response can support constructive outcomes instead of allowing disagreement to continue without direction.
Develop awareness of mediation and the factors that should be considered when a third-party process may be appropriate. This module introduces mediation without presenting the course as professional mediator training.
Consider what happens once the immediate disagreement has been addressed. The module focuses attention on the post-conflict stage and the importance of thinking beyond the initial resolution.
How You Will Learn
The course is designed for flexible, self-paced online study. You work through six on-demand instructor-taught video modules in sequence, although lifetime access means you can return to key lessons when needed.
Because the learning is asynchronous, there are no fixed class times. Therefore, you can fit the course around work or other responsibilities.
The curriculum progresses logically from recognising conflict to considering its aftermath, which helps you connect each stage rather than treating individual techniques in isolation.
No live teaching, practical role-play, downloadable templates or instructor feedback should be advertised unless NextGen verifies that these features are included.
Certificate and Recognition
After successfully completing the course, you receive the CPD Certificate specified for this training.
The certificate can demonstrate that you have completed professional-development learning in conflict resolution.
Career Relevance and Professional Application
Conflict resolution skills can support professionals across many workplace roles, including:
- Team Leaders and Supervisors – manage disagreements and support constructive team communication.
- Managers – handle difficult conversations and workplace tensions more effectively.
- HR Professionals – recognise when informal resolution, internal procedures or specialist support may be appropriate.
- Project Coordinators – manage differing priorities, expectations and working relationships.
- Administrators – communicate professionally when dealing with workplace concerns or disagreements.
- Customer-Facing Employees – respond more calmly and constructively to challenging interactions.
These skills can support continuing professional development.
Entry Requirements
No previous conflict resolution qualification or professional experience is required.
You should have sufficient English to follow the video lessons and complete the online assessment. In addition, you will need an internet connection and a suitable phone, tablet or computer for accessing the course.
Therefore, the training is accessible to beginners as well as professionals refreshing transferable workplace skills.
Why Study This Course with NextGen Learning?
The strongest reason to choose this course should be the instructor-led learning experience, once the instructor’s identity and expertise have been verified.
In addition, the course offers:
- A focused six-module learning sequence;
- Self-paced online study;
- Approximately 46 minutes of core video learning;
- Lifetime access for later review;
- A CPD Certificate following successful completion.
These features allow learners to build focused conflict resolution knowledge without committing to a longer formal qualification.
Order Your Certificate
To order your Certificate, we kindly invite you to visit the following link
Frequently Asked Questions
Conflict resolution training develops knowledge and techniques for responding more constructively to disagreement. This course focuses on how conflict starts, how emotions can affect decisions, gaining perspective, applying resolution methods, considering mediation and dealing with the aftermath of a conflict.
There is no single method suitable for every workplace dispute. Generally, it helps to identify what caused the disagreement, manage immediate emotional reactions, understand different perspectives and choose an appropriate response. Serious workplace issues may also require HR support or formal organisational procedures.
Acas emphasises early informal dialogue where appropriate, while recognising that some issues require formal handling.
Conflict management is a broader term covering how conflict is recognised, controlled and handled over time. Conflict resolution focuses more directly on addressing a particular disagreement and working towards an outcome.
In practice, the terms overlap heavily in UK search behaviour, which is why this course develops skills relevant to both.
The six listed lessons total approximately 46 minutes of core video learning. Because the course is self-paced and provides lifetime access, your total study time may be longer if you pause, revisit modules or reflect on the material.
Yes. The course has a beginner entry level and does not require previous conflict resolution experience. It starts by explaining how conflict begins before moving into emotions, decision-making, resolution approaches, mediation awareness and post-conflict considerations.
No. Completing this course does not make you a professionally accredited mediator or provide a regulated mediation qualification.
Professional workplace mediation training can involve substantially more extensive study and assessment. For example, Acas’s Certificate in Internal Workplace Mediation is a separate five-day accredited programme with written and practical assessment.
Mediation can be considered where people need help working through a disagreement with support from an impartial third party. However, it is not appropriate for every situation.
CIPD describes workplace mediation as a voluntary process led by an impartial third party and notes that it forms part of a wider conflict-management strategy.
Build a More Structured Approach to Conflict
If you want to respond to disagreements with more perspective and a clearer process, this course provides an accessible starting point. You will move from recognising how conflict begins through to resolution methods, mediation awareness and post-conflict considerations.
Enrol today and begin your Conflict Resolution Training online.
Course Curriculum
| Module 01: Understanding Conflict and How it Begins | |||
| Understanding Conflict and How it Begins | 00:07:00 | ||
| Module 02: Dealing with Emotions and Decisions During Conflict | |||
| Dealing with Emotions and Decisions During Conflict | 00:07:00 | ||
| Module 03: Standing Back and Reaching Better Outcomes | |||
| Standing Back and Reaching Better Outcomes | 00:08:00 | ||
| Module 04: Effective Conflict Resolution Methods | |||
| Effective Conflict Resolution Methods | 00:08:00 | ||
| Module 05: What to Look for in Mediation | |||
| What to Look for in Mediation | 00:09:00 | ||
| Module 06: Aftermath of a Conflict | |||
| Aftermath of a Conflict | 00:07:00 | ||
| Order Your Certificate | |||
| Order Your Certificate | 00:00:00 | ||
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