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Course Overview
Dive into the Customer Service – Representative basics and become fluent in the major Customer Service – Representative frameworks with Nextgen Learning Customer Service – Representative course — break into a high-paying, high-growth field.
In today’s world, the Customer Service – Representative system is extremely complex, and there seems to be no one-size-fits-all solution that will work for everyone. However, Nextgen Learning begs to differ and provides you with the Customer Service – Representative course that will assist you in exploring core areas in regard to every contemporary aspect
Perhaps you enjoy constant learning and skill development. Maybe you think you’d benefit from a greater grasp of things. Maybe you’re just getting into the back-to-school spirit or, you’re actually considering a career move. Whatever it is you’re chasing, what better way to spend the time you have between your job, family, friends, and binge-watching shows, than pursuing Customer Service – Representative knowledge? Fortunately, Nextgen Learning is committed to assisting you in learning a few new Customer Service – Representative skills.
With this Customer Service – Representative course, Nextgen aims to bridge the “global skills gap,” boosting your career and adding extra value to your CV to help you stand out to Customer Service – Representative industry professionals. If you want to acquire some of the desirable Customer Service – Representative skills that many businesses are seeking for in this digital age, Nextgen Learning is a great place to start.
Take this Customer Service – Representative course — get ahead with expert-led training and transform your career today!
Description
Enroling in this Customer Service – Representative course can improve your Customer Service – Representative perspective, regardless of your skill levels in the Customer Service – Representative topics you want to master. If you’re already a Customer Service – Representative expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service – Representative insights that will help you make the most of your time. This Customer Service – Representative course will act as a guide for you if you’ve ever wished to excel at Customer Service – Representative. This all-inclusive course encompasses the following easy-to-digest modules —
- Module 01: WHY Customer Service Is CRITICAL To Your Business!
- Module 02: Good Isn’t Good Enough!
- Module 03: We Are ALL in the “Helping Field”
- Module 04: Providing “Concierge” Level Of Service
- Module 05: The 5 Tenets Of TQM
- Module 06: How To Boost Customer Satisfaction
- Module 07: How To Avoid The 10 Deadly Sins Of Customer Service!
- Module 08: More Money $$$ – Through Customer Retention
- Module 09: How Much Is A Customer Worth? $$$
- Module 10: Do You Understand Your Customer?
- Module 11: Dealing With Difficult Customers
- Module 12: “LEAP” Into Customer Service!
- Module 13: Exceptional Phone Service
- Module 14: WHY Customers Buy From YOU! $$$
- Module 15: BONUS LECTURE!!! FINAL TIPS!!!
Who is This Course for?
This Customer Service – Representative course is a great place to start if you’re looking to start a new career in Customer Service – Representative field. This on-demand training is for anyone interested in gaining in-demand Customer Service – Representative proficiency to help launch a career or their business aptitude.
Requirements
The Customer Service – Representative course requires no prior degree or experience. All you require is english proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service – Representative, without any fuss.
Career Path
This Customer Service – Representative training will assist you develop your Customer Service – Representative ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service – Representative professional story and personalise your path to a new career. Furthermore, developing this Customer Service – Representative skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.
Course Curriculum
| Customer Service - Representative | |||
| WHY Customer Service Is CRITICAL To Your Business! | 00:05:00 | ||
| Good Isn’t Good Enough! | 00:03:00 | ||
| We Are ALL in the “Helping Field” | 00:10:00 | ||
| Providing “Concierge” Level Of Service | 00:06:00 | ||
| The 5 Tenets Of TQM | 00:03:00 | ||
| How To Boost Customer Satisfaction | 00:08:00 | ||
| How To Avoid The 10 Deadly Sins Of Customer Service! | 00:15:00 | ||
| More Money $$$ – Through Customer Retention | 00:05:00 | ||
| How Much Is A Customer Worth? $$$ | 00:08:00 | ||
| Do You Understand Your Customer? | 00:07:00 | ||
| Dealing With Difficult Customers | 00:19:00 | ||
| “LEAP” Into Customer Service! | 00:18:00 | ||
| Exceptional Phone Service | 00:17:00 | ||
| WHY Customers Buy From YOU! $$$ | 00:17:00 | ||
| BONUS LECTURE!!! FINAL TIPS!!! | 00:07:00 | ||
| Mock Exam | |||
| Mock Exam – Customer Service – Representative | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Customer Service – Representative | 00:20:00 | ||
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